Office of Research and Development at The Queen's Medical Center

The Queen’s Clarity Reports team is a valuable resource for retrospective studies. Their services are available via the ServiceNow portal at https://queens.service-now.com/sp/.

Workflow

Please familiarize yourself with the protocol submission process at https://ord.queens.org/rirc.html before continuing reading. You will also find the “General Retrospective Protocol Guideline” on that webpage, under "Retrospective Study Protocol Templates". Note: for steps 1&3 below, if you do not have a manager/director to approve the submission, please use Denise Lin-DeShetler dlindeshetler@Queens.Org as Manager.
  1. Defining your Data Collection Plan (please refer to the section F of the “General Retrospective Protocol Guideline” for more information). Note: no data or PHI information can be obtained at this step.

    1. The Clarity Report team can provide you with the type of information available and how to define which data fields can be accessed. To request this type of information:
      • Go to the ServiceNow portal at https://queens.service-now.com/sp/
      • Click on “Make a request”
      • Click on “IT Services” and select “Clarity – Other”
      • Check “General Questions” and enter your questions in the “Additional Comments”

    2. The Clarity Report team can also help you get the expected number of records for the query. Once you have obtained the information you need from 1.A., you can submit a ServiceNow request for a count.
      • Go to the ServiceNow portal at https://queens.service-now.com/sp/
      • Click on “Make a request”
      • Click on “IT Services” and select “Clarity Report Request”
      • In the section “Information to display”, please make sure to write “We only need the number of records and NO PHI info”
      • Fill in the rest of the form

  2. Submitting for an RIRC approval
    1. Follow the Guidelines on how to “Submit a Protocol” at https://ord.queens.org/rirc.html.
    2. Complete the “General Retrospective Protocol Guideline” document.

  3. Once you have obtained the RIRC approval for your study, submit a Clarity Report request

Requirements